The London Room Policies

BOOKING FEE:
In order to schedule an appointment as a new patient, we require an appointment deposit. This will vary in amount depending on service you have booked however will be disclosed upon booking. This deposit will be applied toward the cost of your treatment.  When you book any appointment online (even if it does not require a deposit such as complimentary consult), you will need to place a credit card on file or save a link to a card  to prove you are a real person and not a bot. Each appointment booked  will trigger a temporary authorization hold of 50 cents, this will be reversed.

CANCELLATION/ NO SHOW POLICY:
We value your business and ask that you respect our business and scheduling policy. Your appointment is very important to us at The London Room.  The time allocated for the appointment is reserved especially for you. We understand that sometimes schedule adjustments are necessary; therefore, as a courtesy, we ask that you please reschedule or cancel at least 24 hours prior to the beginning of your appointment, otherwise you will be charged a cancellation fee of $50. By giving last minute notice or no notice at all, it prevents other patients from being able to schedule into that time slot. We apologize for any inconvenience this presents, but we cannot allow any exceptions. Your booking fee for appointments rescheduled or cancelled greater than 24 hours in advance will be kept in your Patient Wallet on your Patient Portal and will be used towards services and products at your next appointment, this is not refunded.

LATE POLICY:
Arriving late will deprive you of valuable treatment time as well as the provider’s valuable time. Every effort to perform your treatment in the remaining scheduled time will be made; however, if unable to do so, we reserve the right to reschedule your appointment if arriving more than 15 minutes late and charge the cancellation fee ($50) to the credit card on file. Your booking fee for appointments rescheduled or cancelled greater than 24 hours in advance will be kept in your Patient Wallet on your Patient Portal and will be used towards services and products at your next appointment, this will not be refunded.

CHILDREN, PETS, & VISITORS:
Although we love animals, we do not allow pets of any kind in The London Room. It is against the rules of the building we practice in. There will be NO exceptions.

Visitors (spouses, friends, family) are welcome to come; however, we must limit it to one visitor only. The treatment room does not have a lot of extra space. There is a small waiting area in a shared space with three chairs. If your visitor would like a consultation, they must have an appointment booked prior to arrival. The daily schedule is typically back-to-back which does not allow time for additional last-minute appointments. Childcare should be arranged prior to your appointment. While we love children and babies, we want to avoid any injury to children and disruption in the treatment room. Please plan accordingly prior to your appointment.

REFUND POLICY:
There will be no refunds for services rendered. We will do our best to achieve what your desired goals are, but this cannot be guaranteed. You may need further services to achieve said results and this can be discussed with your provider. There will be no refunds on purchased retail products. If product is defective, it must be exchanged for the same item only within 14 days. There are no refunds on electronic gift cards.

Thank you for your understanding and cooperation.